How to Ensure a Successful Health Care Systems Implementation

Monday, December 4 | 10:00 am - 11:00 am

Training Options Duration: 60 Minutes Monday, December 4, 2017 | 10:00 AM PDT | 01:00 PM EDT

Overview: The presentation takes the participant through the steps needed to ensure a

successful health care computer system implementation. Once presented the participant will

see the logic of the tools and processes and be able to apply them to their system

implementation. The tools and processes presented in this material have been developed by

implementing health care systems for over 40 years and seeing what has worked and WHY it has

worked. These tools and processes have been equally and successfully applied to the

implementation of large, complex systems and smaller, simpler systems for large,

multidepartment organizations and for small health care organizations.

The process focuses on establishing the project’s implementation expectations, identifying

meaningful metrics for success, establishing project plans, assigning individual

accountabilities and responsibilities, establishing and executing project tasks, monitoring

project progress and validating project success.

To establish viable project expectations, the presentation addresses the need for bringing

all of the stakeholders (organization owners, providers and management, operations staff, IT

staff and the vendor) into establishing common and realizable expectations. These are

reviewed in context of the organization’s current environment and its short and long term

goals and are considered as a critical part of the implementation completion process. In the

case of turning around an already troubled or failed system implementation, the process

emphasizes the tasks of reassessing the project stakeholder expectations – why they decided

the system would help the organization and what they expected to get from the system.

Next the process shows the participant how to convert these expectations to realistic and

measurable project success metrics. The process focuses on learning how to separate “so what”

metrics from meaningful and measurable metrics. In addition, the process provides direction

regarding how to establish tools and processes to capture and report the metrics so that ALL

stakeholders can monitor the progress of the health care system implementation.

Problems arise in every project. Whether they be in difficulties in the system performing as

expected, or conflicts in management, provider staff, the internal IT team and/or the vendor

ability to complete their tasks. This can because of not having time to devote to the system

implementation, the demands of daily responsibilities, the lack of training or skill sets

needed for the implementation or conflicts in resource allocation. The presentation takes the

participant through the steps needed to remediate these problems and maintain the continuity

of the implementation process.

All projects require a plan. The presentation describes the role of the implementation

planning process and how to prepare the plan. The presentation emphasizes that the project

plan is an ever changing document and that the purpose of the project is not to develop and

manage the plan, but to use the plan as a tool for successfully completing the implementation

and realizing the desired benefits.

And the presentation takes the participant through the steps needed to monitor the progress

of the project and how respond when the project goes off plan. The presentation addresses how

to address deviations in the implementation plan and how to respond with actions in getting

the project back on track.

Why should you Attend: Everyone has heard the horror stories of computer system

implementations that have gone wrong. The goal is to learn from the mistakes made by those

health care organizations and to take advantage of the processes that avoid those problems

and repeatedly lead to successful implementations.

Large and small health care organizations invest considerable time, effort and money in

considering the potential benefits of a new system and selecting the “right” system. The

decision is important. And the proper execution of the implementation is critical. An

effectively implemented computer system has the potential to be a great benefit to a health

care organization. On the other hand, a disastrous computer system implementation can cause

considerable difficulties for the organization in provider and staff frustration,

organizational efficiency losses, costs to provide care, conflicts with the system vendor and

likely the quality of care that is provided.

The tools and processes for planning for a successful implementation are the same as those

needed and have been successfully used to reverse a failed system implementation. The

difference is their sequence and the sense of urgency.

The tools and processes provided in this course have been used successfully in implementing

health care computer systems for over 40 years – they have been used in the real world to

successfully implement health care computer systems and to turn around failed health care

system implementations. This presentation discusses why they work.

Areas Covered in the Session: The attributes of a successful system implementation Why implementations fail and how to avoid these problems How to develop successful implementation expectations by all stakeholders How to convert the successful implementation expectations into measurable metrics Establishing project plans – identifying the resources needed for the project and scheduling

tasks What is good data and the role of the conversion process Developing manual support procedures How to establish processes for addressing problems and conflicts that occur during the

project How to monitor the progress of the project and identify when problems occur and have

processes for addressing the problems System testing and validation The role out – live use of the system – actual startup How to know when the project is completed How to apply these processes to a system implementation that has failed

Who Will Benefit: Chief Executive Officer Chief Operating Officer Managing Partner Chief Financial Officer Office Manager IT Manager Health Care Software Vendors wanting to ensure successful implementation

Speaker Profile Jim Wener has over 40 years of experience in assisting health care organizations – both

providers and payers- in identifying their automation requirements and helping these

organizations select and successfully implement the automation most applicable for their

needs. His systems and processes background and his experience in working with health care

data has given Mr. Wener a unique perspective regarding the issues related to implementing

new health care models and how they affect all of the stakeholders in the health care system.

In working with health care organizations he has developed processes and procedures related

to improving the provision of health care services, measuring the outcomes of those services

and the addressing the impact of these factors on the reimbursement models. He has lead the

effort for developing an ACO to serve Medicaid and Medicare beneficiaries and has presented

this course as a reference for participants at a recent Healthcare Financial Management

Association National Conference.

Price – $139

Contact Info: Netzealous LLC -MentorHealth Phone No: 1-800-385-1607 Fax: 302-288-6884 Email: Website: Webinar Sponsorship:

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